This is a translation. The Dutch version is the original and the only binding one. If the two differ, the Dutch text is the one that counts. Dutch law applies to everything between us; see article 24.
In short
- We work only for businesses, not for private individuals.
- You pay the one-off amount immediately on agreement, before delivery. The website only becomes yours once everything has been paid.
- The subscription can be cancelled monthly, with one month's notice.
- Your domain name stays yours. If you cancel, you get the files if you ask for them.
- We do our best to keep the site up, but we do not guarantee it.
- If something goes wrong, our liability is limited to what you have paid us in the last three months.
This box is a summary. What applies exactly is set out below.
1. Who we are
1.1 Pixelpand is a sole proprietorship registered in the Netherlands with the Chamber of Commerce under number 96268859.
1.2 In these terms, “we” or “Pixelpand” means that business, and “you” or “the customer” means the business owner with whom we make an arrangement.
1.3 You can reach us at info@rajiv.nl.
2. What these terms apply to
2.1 These terms apply to everything we do for you: quotations, demos, building a website, hosting, maintenance and everything arising from it.
2.2 Your own purchasing conditions do not apply, even if they say otherwise. We expressly reject them.
2.3 Does something depart from these terms? Then that departure only applies if we have agreed it with you in writing or by email. For the rest, these terms simply continue to apply.
2.4 If one article is invalid, the other articles still apply. We then replace the invalid article with an arrangement that comes as close to it as possible.
3. Businesses only
3.1 We work exclusively for businesses: companies, self-employed people, foundations and associations. We do not supply consumers.
3.2 By giving us an assignment you confirm that you are acting in the exercise of your profession or business, and therefore not as a consumer.
3.3 Rules that apply specifically to consumers — such as the statutory right to change your mind within fourteen days — therefore do not apply.
4. What we do
4.1 We build websites for small, local businesses and keep them running afterwards.
4.2 Our work consists of two parts:
- Building. One-off. We make the website, write the texts, take care of the images and put the site online.
- Subscription. Monthly. Hosting, security updates, technical maintenance and small changes.
4.3 By “small changes” we mean adjustments that take us at most roughly half an hour a month. Think of opening hours, prices, a phone number, a new photo or a piece of text being replaced.
4.4 Bigger jobs do not fall under that: extra pages, a web shop, a booking system, a new design or links to other software. See article 16.
5. How an assignment starts
5.1 We show you the website before you give your agreement. As long as you have not given your agreement, it costs you nothing and you are not tied to anything. After agreement the one-off amount is immediately payable. We only deliver or put the website online after that amount has been received.
5.2 The contract comes into being at the moment you give your agreement. That can be through the agreement form on our website, by email or in another way from which your agreement is clear.
5.3 An email or a completed digital form counts between us as being in writing and as valid evidence.
5.4 Prices named in a quotation or demo are valid until thirty days after the date, unless something else is stated with them.
6. What we need from you
6.1 We need you in order to do our work properly. You supply the details, texts, photos, logos and access codes we need, on time.
6.2 You appoint one contact person who may take decisions on your behalf.
6.3 If you do not respond for more than thirty days to a question from us that we need answered in order to continue, we may halt the work. Any costs arising from that are for your account.
6.4 Agreed delivery dates are a guideline, not a hard deadline, unless we have expressly agreed otherwise.
7. Material you supply
7.1 You warrant that you hold all rights to what you supply to us: texts, photos, videos, logos, brand names, customer reviews and all other material.
7.2 You also warrant that what you supply does not conflict with the law, and that it does not infringe anyone else's rights.
7.3 If someone else makes a claim on that material — a photographer, a stock library or a trade mark holder, for example — you indemnify us fully. That means: you take on that claim, you pay the damages, the fines and the cost of legal assistance, and we stay out of it.
7.4 If we doubt whether material is allowed, we may refuse to place it or remove it again. That is not a failure to perform on our part.
7.5 We may show the website we made in our own portfolio and on our own website, unless you object to that.
8. Prices
8.1 All amounts are excluding VAT.
8.2 The standard prices are:
- Building and putting online, one-off € 395
- Introductory price for first customers, one-off € 195
- Subscription: hosting, maintenance, small changes € 29 p/m
- Introductory subscription price, first twelve months € 14.95 p/m
8.3 The introductory prices apply only if we have expressly agreed them with you. The introductory subscription rate applies for the first twelve months after going live; after that the normal monthly amount applies, as also stated on the agreement form you signed. That step is not a price increase within the meaning of article 10.7, because you agreed it in advance.
8.4 Costs we pay to others on your behalf — such as registering a domain name — we pass on at cost price. We say so in advance.
9. Payment
9.1 The one-off amount is immediately payable on agreement, before delivery. No fourteen-day payment term applies to it. You pay the subscription in advance, per month.
9.2 We only deliver or put the website online after receiving the one-off amount. We invoice the subscription monthly in advance, or yearly in advance if you choose that.
9.3 If you do not pay on time, you are in default by operation of law. We do not have to send a reminder first.
9.4 From that moment you owe the statutory commercial interest (article 6:119a of the Dutch Civil Code) on the outstanding amount.
9.5 In addition you pay the extrajudicial collection costs. Those amount to 15% of the outstanding sum, with a minimum of € 75.
9.6 Suspension. If an invoice is still outstanding thirty days after the due date, we may suspend our services. That means we take the website offline and stop the maintenance. We announce that by email at least seven days in advance, so that you can still pay.
9.7 During a suspension the subscription simply continues and you remain liable for the monthly amount.
9.8 If an invoice is still outstanding sixty days after the due date, we may terminate the contract with immediate effect. Everything you still owe becomes payable at once at that moment.
9.9 You may not postpone or set off payment because you believe you still have something owing from us.
10. The subscription
10.1 The subscription starts on the day the website goes online.
10.2 The subscription runs per month and is tacitly extended by a month each time.
10.3 You can cancel monthly, with one month's notice. You cancel by email. We always confirm a cancellation in writing or by email; if you have not received that confirmation, get in touch.
10.4 We can also cancel the subscription, with the same one month's notice.
10.5 We do not refund amounts already paid for a current month.
10.6 Indexation. We may increase the monthly amount once a year, on 1 January, in line with the consumer price index (CPI, all households) published by Statistics Netherlands (CBS) for the preceding year. We give at least one month's notice of that.
10.7 Do we want to increase the monthly amount for a reason other than that indexation? That is allowed, but we give at least two months' notice. You may then cancel with effect from the date the new price takes effect.
11. What happens if you cancel
11.1 On the day the subscription ends, we take the website off our servers. From that moment the site is no longer reachable through us.
11.2 On request we supply you with the website files — the layout, the texts and the images on the site — in a common format. We do that within fourteen days of your request and charge nothing for it. You do have to ask within thirty days of the end of the subscription.
11.3 We are not obliged to keep those files for longer than thirty days after the end of the subscription.
11.4 We are not obliged to install the website anywhere else or to get it working, and we give no guarantee that the files will work at another hosting party without modification.
11.5 We do not supply software, scripts or tools whose rights we are not allowed to pass on ourselves.
11.6 If you want us to guide the move to another party, that is possible as paid work. See article 16.
12. The domain name
12.1 If the domain name is registered in your name, it is and remains yours. Also if the subscription stops. We do not hold on to it and we do not demand a fee for it.
12.2 We help free of charge with moving your domain name to another party: we release the transfer code and do what is technically asked of us.
12.3 If we have temporarily put a domain name in our own name because that was more practical, we put it in your name at your request. The condition is that all invoices have been paid.
12.4 The annual cost of the domain name is for your account, unless we have agreed otherwise.
13. Hosting and availability
13.1 We make every effort to keep the website running well and reachable as much as possible. That is a best-efforts obligation, not an obligation to achieve a result. So we do not promise a particular result.
13.2 We give no guarantee on the availability of the website. There is no guaranteed uptime percentage, unless we have signed a separate SLA (service level agreement) with you about it. There is no such SLA, unless you hold a signed copy.
13.3 The website may be temporarily down because of maintenance, updates, faults at our supplier, attacks from outside or internet problems. That is not a shortcoming on our part.
13.4 We may carry out maintenance and briefly take the site offline for it. For planned maintenance lasting longer than an hour we give notice in advance.
13.5 We may switch hosting supplier or technology, as long as the website suffers no material inconvenience from it.
13.6 We are not responsible for outages or errors at parties we depend on ourselves: the data centre, the domain registrar, your internet provider, Google, social media, payment services or a third-party booking system.
14. Backups
14.1 We make a daily backup of the website running with us and keep it for thirty days.
14.2 If something goes wrong on our side, we restore the last usable backup. We make every effort to do so, but we do not guarantee that a restore always succeeds or that no data is lost.
14.3 If you ask us to restore a backup because something went wrong on your side, we do that as paid work.
14.4 You remain responsible for your own files. Keep your original photos, texts, logos and records yourself as well. Do not rely on our backup as the only copy.
14.5 Our backups are meant to restore the website. It is not an archive for you, and not a replacement for your own bookkeeping or files.
14.6 After the end of the subscription we delete the backups after thirty days.
15. Ownership and rights
15.1 All rights to the website remain with us until you have paid everything in full. That applies to the design, the layout, the code, the texts we have written and the images we have made.
15.2 As soon as all invoices relating to the build have been paid, you receive a perpetual, non-transferable right of use to the website, to use it for your own business.
15.3 The rights to material you supplied yourself remain yours. Nothing changes about that.
15.4 We retain the rights to the technology, the building blocks, the templates and the working method with which we made the website. We may also use those for other customers.
15.5 You may not resell the website, lend it out or use it as a template for other businesses.
15.6 We may place a modest credit with a link to our own website in the footer.
16. Changes and extra work
16.1 If you want something that falls outside the small changes of article 4.3, that is extra work.
16.2 For extra work we agree a price in advance. We only start once you have agreed to it.
16.3 If no price has been agreed, we charge € 65 per hour, excluding VAT.
16.4 We may update the website technically where that is necessary for security or because software is becoming outdated. That falls within the subscription.
17. Liability
17.1 Our liability is limited to the amount that was invoiced to you and paid by you in the last three months before the damage occurred, excluding VAT.
17.2 If nothing was invoiced in that period, our liability is limited to € 500.
17.3 We are in no event liable for:
- consequential loss of any kind;
- loss of turnover, loss of profit or missed assignments;
- missed savings;
- loss of or damage to data, including the loss of files, email, customer data or statistics;
- reputational damage or lost findability in search engines;
- damage caused by the website being down;
- damage because you or someone on your behalf made changes to the website;
- third-party claims, except where the law mandatorily provides otherwise;
- fines from regulators.
17.4 If you want to hold us liable, you must report the damage to us in writing or by email within thirty days of discovering it. If you report it later, your claim lapses.
17.5 Any claim lapses in any event twelve months after the damage arose.
17.6 We are only liable if you have first given us written notice of default and allowed us a reasonable period to put things right, and we have failed to do so.
17.7 The limitations in this article do not apply in the case of intent or deliberate recklessness on our part.
18. Force majeure
18.1 If we cannot do our work because of something beyond our control, that is force majeure. We then owe nothing.
18.2 That includes in any event: outages at the data centre or the hosting supplier, faults in the internet or the power supply, hacking attacks, ransomware, fire, theft, government measures, pandemics, war and prolonged illness or incapacity for work on our side.
18.3 If the force majeure lasts longer than sixty days, both parties may terminate the contract. You remain liable for what has been delivered up to that moment.
19. Confidentiality
19.1 We keep confidential information about your business to ourselves. Also after the working relationship has ended.
19.2 We handle passwords and access details you give us with care.
19.3 You do the same with technical information you receive from us.
20. Personal data
20.1 We comply with the General Data Protection Regulation (GDPR).
20.2 For our own records — your name, your business details, your agreement and the invoices — we are the controller ourselves. What we do with those is set out in our privacy statement.
20.3 For the personal data that comes in through your website or sits on it — visitor data, contact forms, statistics — you are the controller and we are the processor. We process that data only on your instructions.
20.4 If either of us asks for it, we conclude a data processing agreement as the GDPR prescribes. We do not charge for that.
20.5 You are yourself responsible for making sure that what happens on your website complies with the GDPR: the cookie notice, the privacy statement on your own site and the legal basis for collecting data.
20.6 If we discover a data breach affecting your website, we report it to you as soon as possible, and at the latest within forty-eight hours of becoming aware of it.
21. No legal or tax advice
21.1 Pixelpand supplies technical services: we build and host websites. We do not give legal, tax, accounting or insurance advice.
21.2 If we put a privacy statement, terms and conditions, a cookie notice, a disclaimer or another legal text on your website, that is a technical act. We have not reviewed that text legally and we do not vouch for its correctness.
21.3 Have such texts checked by a lawyer before you rely on them. We are not liable for the consequences if you do not.
21.4 The same applies to advice about findability, marketing or pricing: those are our estimates, not guarantees and not professional advice.
22. Complaints
22.1 If you are unhappy about something, report it within fourteen days of noticing it, by email to info@rajiv.nl.
22.2 Describe as clearly as possible what the matter is. We respond within five working days.
22.3 We would much rather solve it together. If we cannot work it out, article 24 applies.
23. Changes to these terms
23.1 We may change these terms. We give at least thirty days' notice by email.
23.2 If you do not agree with a change that materially puts you in a worse position, you may cancel the subscription with effect from the date the change takes effect.
23.3 If you do not cancel, the new terms apply from that date.
24. Governing law and jurisdiction
24.1 Dutch law applies to everything between us.
24.2 The Vienna Sales Convention (CISG) does not apply.
24.3 We submit disputes to the Rotterdam District Court, which has exclusive jurisdiction. We may also bring a dispute before the court of your place of establishment, if we wish.
These terms were drawn up in Dutch. This English text is a translation for convenience and carries no article of its own, so that the numbering matches the Dutch version one to one. In the event of any difference between the two, the Dutch text prevails.
Pixelpand · Dutch Chamber of Commerce 96268859 · info@rajiv.nl
Version 1.2, 28 September 2026. English translation; the Dutch version prevails.